Refund policy

The customer always has a 14-day return policy. However, the right of withdrawal does not apply to the purchase of food. However, if a coffee product has a defect from our side, we would very much like to exchange the product.

In the case of returns, please contact us before returning any items. You can reach out to us by sending an email to info@impactroasters.dk.

To be eligible for a return, your item must be in substantially the same condition and quantity as when you received it. 

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We reserve the right to refuse any returns which are damaged or do not comply with the above-listed criteria. 

When everything is verified, your refund will be processed, and a credit will automatically be issued to the card used to make the original purchase.